Speed is the key when you address customer needs & problem solving, so you need the best integrated voice technology!!!
A forte that VelSoln’s Consultants offer is the expertise to launch robust single interface for multiple technology collaboration facilities. These include voice communications, both inbound and outbound collaborations, e-mail interchanges, active web chats, SMS, Social Media as well as IM customer interactions.
The vocational expertise of VelSoln’s professionals ensure we quickly design, implement and deploy ‘the exact’ Contact Centre Solution for Organizations of any size and dynamics. We specialize in integrating a suitable simple or complex (Self-Serviced) Contact Centre Solution depending on our client’s business needs.
Contact Centre Portfolio
Values
A complete 360° Contact Centre Solution encapsulating planning, designing, development, deployment & Support
Serves enterprises of every size and dynamics
Thoroughly experienced and skilled professionals
Dynamic, multi-Channel Support capability Support system
VEL
Offerings
Quickly customize CX technology applications for your end-to-end Contact Center needs.
Leveraging on cloud platform, DevOps as well as advanced analytics technology
Niche expertise to integrate deep sighted industrial and business knowledge to bring about positive Enterprise transformations.
Bridging the right technology with the client business needs, marked by its ability to churn out best ROI for our Clients.
VEL
advantage
A Robust Customer Experience Management (IVR)
Highly co-ordinated, 24X7 Call Centre
QM integrated Workforce Management system
Logging and Recording Application
User friendly desktop application for Agents
Campaign management for dialers