Every intricate customer interaction is a critical enterprise asset for productive business insights!!!
Among the trillions of enterprise-customer interactions, hide critical business insights that can hugely impact enterprise ROIs, if rightly tapped. Starting from Contact Centres, to direct customer-facing sales, today’s Conversational AI technology has the ability to powerfully connect emotionally and engage with your customers in the most robustly effective and efficient ways. It is a world-class solution, though may sound intimidating, but can make your dreams of realizing a completely automated frictionless customer interaction platform.
Extract every little of value from the intricacies of all your customer conversations!!!
- Fully automated conversations
- Extract actionable value from every customer interaction
- Implement Platform at the business location / customer engagement location.
- Smartest, enterprise-grade conversational AI with compatibility to:
- SaaS
- Robotic Process Automation (RPA)
- Smart decision support
- Self-Serve Analytics guidance
- Voiceprint biometrics
Empower Sales teams with right ‘Emotion Intelligence’ – peak performance in every meeting, all days!!!
Our experts are adept in building the best-in-class Conversational AI Solutions that provide the right insights contextually for Sales teams to perform at their best all the time. It is an ideal platform with which your sales team can have effective interactions in a B2B environment through audio-video and other modern digital channels. It provides the right Emotional Quotient (EQ) to every sales interaction in real-time and process precisely the post-call emotions, sentiments and needs of every customer:
- EQ guidance in real-time EQ Assist for the sales personnel and equip them with customer’s emotional cues, “read the room” emotion hints, with augmented engagements during interactions
- EQ guidance in meetings with useful playbacks, capture the real contexts of key moments during customer interactions, provide customer sentiment trends to the sales personnel during the meetings
- EQ guidance while striking deals – provide insights into every interaction opportunities, timeline requirements, customer sentiments end-to-end
- Guidance on critical customer interaction moments – display:
- Both high-lights and low-lights using real time analytics system during every customer interaction
- Both weak and peak moments of customer engagements during interactions to proactively correct the sales personnel
- Self-Assessment Dashboards that can help sales personnel assess their EQ performance with measurable performance metrics, statistics and post-conversational analysis to facilitate the next best action to be taken
- Seamless integration capabilities with other digital platforms such as CRMs, virtual meeting systems, or Calendar systems